A strategic investment for customer-centricity
AECI Food & Beverage has a new warehouse in Linbro Park, marking a change in strategy by the business which used a third-party service provider previously.
“Since customer-centricity is a key focus, we decided to bring distribution back in-house,” said Carlo de Candia, Operations Manager: AECI Food & Beverage. “This gives us better control because we can manage and troubleshoot services on a daily basis. It also gives us the opportunity to assist with urgent deliveries and orders. It is a management change that will see customers receive even better levels of service than in the past.”
A stone’s throw away from AECI Food & Beverage’s head office, the facility is in the care of Warehouse Manager, Shalandra Lakhan. A cold room and walk-in freezer will be installed early in 2022 to cater for dairy cultures and 60 mobile freezers which run at -45oC are also being moved there.
The warehouse is part of the business’ ISO 22000 Food Safety Certification process and has been issued with a R638 Certificate, governing general hygiene requirements for food premises. It is an impressive 5 963m2 and has space for 4 800 pallets.